Please read our terms and conditions for delivery and returns.


Terms & Conditions

By using our website you agree to the terms and conditions stated here.

 

Pricing

We reserve the right to adjust our prices in accordance to fluctuations in the market. While Crystals Brazil takes every care to keep our prices on the website accurate, we also reserve the right to correct any price mistakes. If we find an error before we accept your order, we will contact you immediately and offer you the option of continuing with your order at the correct price or cancelling.

 

Delivery

We send all our orders  by first class Royal Mail, or UPS, DHL for larger and worldwide orders. All products in stock are usually posted within 3-5 working days. It will then take time for the package to be delivered to you via Royal Mail or UPS, DHL or other delivery company: UK usually 3-5working days.

Europe usually 3-10 working days. rest of the word usually 10-20 working days. Working days are Monday - Friday. Special delivery services can be arranged upon request.

If you prefer,you are welcome to collect them from our unit, and take the opportunity to have a look on our beautiful range of special crystals

UK delivery and world wild will be charged on the final weight of the package. If you are not so sure about how much your parcel will cost, please contact us for more information. We will be happy to help you

Please be aware that we do not take any responsibility for payments of any duty and taxes you may incur from your country of origin. If you are ordering from overseas, please contact Customs in your country, as some goods may be subject to custom controls. 

In the event of you cancelling your order within the time frame mentioned above, you will be responsible for the cost of returning your goods to us in a saleable condition (that is unopened and unused).  If you do not return the goods within 30 working days we will presume you have decided not to return your product and not issue a refund.

 

Returns Policy

We will refund or replace any goods that may have arrived at the destination in un-useable or faulty condition or indeed different from those ordered. You have the right to cancel your order at any time for any reason before delivery and within seven working days after the day of receiving your goods. Should you decide to request a refund please notify us immediately at: www.crystalsbrazil.com after seven working days the sale is considered closed and we will not make a refund. We do not refund any postage and packaging costs.

This agreement is governed by the laws of .England & Wales


Crystals Brazil